DEEPKOLD · HELP
Frequently Asked Questions
Everything about Deepkold nicotine-free vapes and pouches — what's inside, how to pay, and how delivery works. Still stuck? Contact us →
Products & ingredients
Are Deepkold products really nicotine-free?
Yes. Every Deepkold vape and pouch is made with zero nicotine and no tobacco. The vapes are 0% nicotine disposables; the pouches are nicotine-free, with caffeine only in the Focus line (always labeled in mg).
What's the difference between your vapes and pouches?
Both are nicotine-free. The vapes are disposable, prefilled, up to 20,000 puffs, in 9 flavors across three lines. The pouches are oral dry pouches in 14 flavors — Focus (caffeine + L-theanine), Deep Calm (caffeine-free sleep pouch with melatonin) and Pure (pure flavor, no actives).
Which pouch line has caffeine?
Only the Focus / Energy line — 50 mg caffeine + 50 mg L-theanine per pouch, every active shown on the can. Pure is caffeine-free with no added actives; Deep Calm is caffeine-free too but is a nighttime sleep pouch (melatonin, L-theanine, magnesium, labeled in mg).
Shipping, age & returns
How much is shipping?
Free US shipping over $80. Orders under $80 carry a small flat shipping fee shown at checkout. Deepkold ships across the United States.
Do I have to be 21?
Yes. Even though every product is nicotine-free, Deepkold sells to adults 21 and older only, with age verification at checkout.
Can I return an order?
See our Returns page for the current return and refund policy. Unopened items are handled per that policy.