DEEPKOLD · HELP
Frequently Asked Questions
Everything about Deepkold nicotine-free vapes and pouches — what's inside, how to pay, and how delivery works. Still stuck? Contact us →
Are Deepkold products really nicotine-free?
Yes. Every Deepkold vape and pouch is made with zero nicotine and no tobacco. The vapes are 0% nicotine disposables; the pouches are nicotine-free, with caffeine only in the Focus line (always labeled in mg).
What's the difference between your vapes and pouches?
Both are nicotine-free. The vapes are disposable, prefilled, up to 15,000 puffs, in 20 flavors across three lines. The pouches are oral dry pouches in 15 flavors — Focus (caffeine), Deep Calm (herbal, caffeine-free) and Pure (pure flavor, no actives).
How much is shipping?
Free US shipping over $80. Orders under $80 carry a small flat shipping fee shown at checkout. Deepkold ships across the United States.
Do I have to be 21?
Yes. Even though every product is nicotine-free, Deepkold sells to adults 21 and older only, with age verification at checkout.
Which pouch line has caffeine?
Only the Focus / Energy line, in 50 mg or 100 mg per pouch (shown on every can). Deep Calm and Pure pouches are caffeine-free with no added actives.
Can I return an order?
See our Returns page for the current return and refund policy. Unopened items are handled per that policy.