Shipping Policy

This policy explains how Deepkold ships orders of our nicotine-free vapes and pouches. It applies to every order placed on deepkold.com.

Where we ship

Deepkold ships within the United States only. We do not ship internationally and we cannot forward orders to freight, mail, or package-consolidation services outside the US. Some states restrict or prohibit the shipment of vapor products; if your delivery address falls in an area we cannot ship to, we will contact you and cancel that part of the order before it goes out.

Age requirement

You must be 21 or older to order from Deepkold. All of our products are nicotine-free, but they are sold to adults only. By placing an order you confirm that you and the person receiving the package are at least 21 years of age.

Order processing

Orders are reviewed and prepared for dispatch on business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. We aim to dispatch promptly, but processing time can vary with order volume. We do not promise same-day dispatch or a guaranteed cutoff time.

Shipping cost

Shipping is free on orders over $80 (based on the cart subtotal before any taxes or fees). Orders at or below $80 are charged a small flat shipping fee, which is shown at checkout before you confirm your order. If a refund or item removal brings your subtotal below the free-shipping threshold, standard shipping rates may apply.

Delivery estimate

Most US orders arrive within a few business days after dispatch. Delivery times are estimates provided by the carrier and are not guaranteed. Distance, weather, and carrier delays can all affect when a package arrives.

Cash on delivery (COD)

Deepkold uses cash on delivery. There is no online card payment. You pay in cash to the carrier when your package is delivered. Please have the exact order total ready, as carriers may not be able to make change. If payment cannot be collected at delivery, the package may be returned to us (see undeliverable and refused packages below).

Age verification

Because our products are sold to adults only, we confirm you are 21 or older at checkout, and an order may be subject to an additional age-verification check before it ships. Deepkold orders do not require an adult signature on delivery and arrive like any standard parcel.

Address accuracy

Please double-check your shipping address, including unit or apartment number, before placing your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice an error, contact us as soon as possible and we will try to correct it before the order is dispatched.

Undeliverable and refused packages

If a package cannot be delivered — for example, because no eligible adult is available to sign, payment cannot be collected, the address is invalid, or delivery is refused — the carrier will follow its re-attempt and hold procedure and may eventually return the package to us. If a returned package reaches us, we will contact you to arrange a re-ship or to resolve the order.

Tracking

Once your order has been dispatched, we will provide tracking information so you can follow your shipment's progress. Tracking details are shared after dispatch and may take time to update as the carrier scans the package.

Questions

If you have any questions about your shipment or this policy, email us at support@deepkold.com and we will be glad to help.

Last updated: May 2026.